Last updated · 2026-10-23
Returns & Refunds
Our food is freshly prepared, so the usual return rules for goods work differently here.
Food and drinks
Freshly prepared food and drinks cannot be returned once collected. If there is a problem with quality or your order is incorrect, tell us right away at the branch and we will remake or refund the affected item.
Cancelled or unfulfilled orders
If we cancel an order or cannot fulfil it, we will refund you in full.
You may cancel an order before preparation starts by contacting the branch by phone.
How refunds are paid
Online payments are refunded to the same bank card used for the purchase. Banks usually process the refund within 3–10 business days; the exact time depends on your bank.
Cash orders are refunded in cash at the branch.
Failed or duplicate charges
If your card was charged but no order appears, or you were charged twice, contact us with the time of payment and your phone number and we will resolve it.
Contact
Refund requests: see the Contact page for phone and email.